How to place a Custom Order?
Scroll down and learn everything about our Customer Orders!
Can't find what you are searching for? Use our "GO CUSTOM W/ VEIK'S" form that is linked below. This form was created to you get quotes, customer orders and questions about our products service. You can start your custom order right there. Bring us your project idea and we will give you an accurate quote and an estimate time for your product!
Custom order payment process: Once we have every single little design detail together we will email you an invoice to pay. Please READ all the details on your invoice - if something is incorrect you are responsible for telling us BEFORE you pay it. The invoice will describe exactly what will be made by us and the timeline for. If you do not notice the mistake on the invoice and we make a product with an incorrect detail we are NOT responsible for correcting it. The invoice must be paid in full within 48 hours, otherwise the order will be cancelled. Once it is paid...your order will be scheduled to be made and shipped within the estimated time frame you were given..
Shipping: You are responsible for double checking to make sure the address you have provided us is correct! You will receive a tracking number, we are not responsible for any lost/damaged packages after they ship from our shop- if you would like to purchase extra insurance and/or upgrade to priority/express shipping please email us so that we can send you an invoice for the added fees associated with your shipping upgrade.
Rush Orders: Occasionally we can accommodate rush orders, these orders will be completed after normal business hours which involves an extra fee that varies depending on how fast you need the project and how big of a project it is. Please email us with the subject line "rush order" and we will get back with you as soon as we have the chance to let you know if a rush on your project is an option!
Belt Measurements: When you are ready to place a custom order we will send you a chart labeled "how to measure a belt". Using this measurement guide is the ONLY way we know exactly what is your Belt size. We will make the belts center adjustment hole to the length we were given by you, the belt will have two adjustment holes on either side of that. We are not responsible for correcting/remaking belts that are measured incorrectly by you or "estimated" by using pant size. We DO NOT recommend using pant size as a belt size reference!
*Trophy Buckles- If you are wearing a trophy buckle now but intend to switch to a regular buckle please let us know when ordering- not telling us can mean your belt could be built to be too small.
Watchbands: Most watchbands attachments can be changed out if you get a bigger or smaller smart watch for a $20 fee. We will need you to send the band back so we can switch the hardware out. We are not responsible for any loss/damages to your smartwatch.
Phone cases: You are responsible for providing the correct model/make of the phone you order a case for. If you provide an incorrect make/model to us and the case we make you does not fit properly it is not our responsibility to remake your order. We are not responsible for any loss/damage to your phone.
Returns & Refunds are not accepted - NO EXCEPTIONS.
Cancellations on custom orders are not accepted. Changes to order details and/or size after the order is placed will result in 25% fee, if we have already made the item prior to you contacting us then your request will be denied and returns are not accepted.
Refunds are not accept because all our products are unique.
veiksbrand@gmail.com
-Veik's Brand & Leather-