- Scroll down to explore our seamless order process - 👇
Can’t find what you’re looking for?
- Use our GO CUSTOM W/ VEIK'S form below. This easy-to-use form is perfect for getting quotes, placing custom orders, and asking any questions about our products and services. Whether you’re ready to kickstart a custom order or simply have an idea you’d like to explore, just send us your project details and we’ll provide you with an accurate quote and estimated timeline!
💳 Custom Order Payment Process
We believe in transparency and mutual trust!
- For custom orders placed via email, though our "Go Custom w/ veik's" quote process. We require a 50% deposit upfront before beginning the project. The remaining 50% is due upon completion, when your product is ready to be shipped.
- For products purchased directly through the website, payment is due in full at the time of purchase.
Once we’ve finalized your design, we’ll send you an invoice via email. It’s crucial to review all details on your invoice carefully. If anything seems off, please let us know before you make the payment.
The invoice will include:
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A clear description of your custom product
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A timeline for its completion
If you miss an error on the invoice and we proceed with incorrect details, we’re unable to make corrections.
Payment must be made in full within 48 hours, or the order will be canceled. Once we receive your payment, we’ll schedule and ship your order within the estimated time frame. ⏳
📦 Shipping Details
Please double-check your shipping address! Once your order ships, you’ll receive a tracking number. After it’s shipped from our shop, we are not responsible for any lost or damaged packages.
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Email us to upgrade to priority/express shipping or to purchase shipping insurance. We’ll send you an invoice for the additional charges.
⏰ Rush Orders
Need your order now? We can sometimes accommodate rush orders, which are completed outside of regular business hours for an additional fee. The rush fee depends on how soon you need your item and its size.
To inquire, just shoot us an email with the subject line “Rush Order”, and we’ll respond with whether we can expedite your project!
📏 Belt Measurements
When ordering a custom belt, we’ll provide you with a "How to Measure a Belt" guide. This guide is the only way we know to ensure your belt fits perfectly. We’ll create the center adjustment hole based on your measurements, with two extra adjustment holes on either side.
Important:
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Don’t use pant size as a reference for belt size—it’s not accurate.
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We’re not responsible for mistakes if you measure incorrectly or "estimate" your size.
🏆 Trophy Buckles Belts
If you're switching from a trophy buckle to a regular buckle Belt, please let us know when placing your order. Failing to inform us could result in a belt that’s too big or too small.
⌚ Custom Watchbands
Want to change your watchband attachment hardware for a bigger or smaller smartwatch? We can help for a $20 fee. Simply send the band back to us, and we’ll swap the hardware.
Please note: We’re not responsible for any damage or loss to your smartwatch during this process in case you send it with the band back to us. 🔧
📱 Custom Phone Cases
Make sure you’re providing the correct phone model when ordering a custom case! If you give us the wrong model and your case doesn’t fit properly, we are not responsible for remaking it.
Additionally, we’re not liable for any damage to your phone during the process. 📲
🚫 Returns & Refunds Policy
We do not accept returns or offer refunds—no exceptions. Since all our products are made-to-order, each one is unique to you. Therefore, refunds aren’t possible.
❌ Order Cancellations & Changes
Once your custom order is placed, it cannot be canceled. If you need to make any changes after confirmation, a 25% fee will apply. If we’ve already started production, we’ll deny your request and, unfortunately, no returns will be accepted.
Have Questions?
We’re here to help! Feel free to contact us with any inquiries or concerns. We’re excited to work with you on creating some amazing custom and special piece for you!